Operations Administrative Assistant

Overview

• Support daily operations in a dynamic banking environment, ensuring compliance and dual control adherence.
• Handle customer and branch inquiries, providing timely and accurate resolutions.
• Perform administrative tasks using Excel, Word, and Outlook efficiently.
• Adapt to rotating shifts to ensure operational continuity and coverage.
• Collaborate with team members to meet strict deadlines and schedules.
• Learn and perform tasks across multiple shifts for comprehensive training.
• Contribute to a team-oriented environment, demonstrating flexibility and adaptability.
• Develop skills in banking operations and administrative support for career growth.

Key Responsibilities & Duties

• Manage incoming calls from customers and branches, ensuring prompt and professional responses.
• Perform data entry and document management tasks with accuracy and efficiency.
• Support operational procedures, maintaining compliance with banking regulations.
• Coordinate with team members to complete assignments within strict timeframes.
• Assist in scheduling and shift management to ensure operational coverage.
• Utilize Microsoft Office tools for reporting and communication tasks.
• Learn and adapt to various operational roles within the department.
• Provide administrative support to ensure smooth departmental operations.

Job Requirements

• Associate of Arts (AA) degree or equivalent educational background.
• 1-2 years of experience in banking operations or branch platform roles preferred.
• Proficiency in Microsoft Excel, Word, and Outlook for administrative tasks.
• Strong communication and comprehension skills for customer and team interactions.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Flexibility to work rotating shifts and adapt to changing schedules.
• Commitment to compliance and adherence to banking regulations.
• Team-oriented mindset with a willingness to learn and grow professionally.