Bilingual Part-Time Specialist

Overview

• Provide bilingual support for outreach and administrative tasks in a flexible, remote part-time contract role.
• Perform customer service outreach and data entry tasks, ensuring accurate records and effective communication.
• Engage with community members to support registration and engagement initiatives in the TimeBank database.
• Flexible work hours, including weekends, with outreach calls during daytime hours preferred.
• Occasionally cover community events within the Greater New York Metro area, with travel reimbursement provided.
• Collaborate with team members to schedule recurrent classes and follow up on referrals.
• Opportunity to utilize bilingual skills in Spanish and Mandarin for written translations and communication.
• Work remotely with provided equipment and phone, ensuring seamless operations.

Key Responsibilities & Duties

• Conduct outreach to applicants and members in the TimeBank database to encourage engagement.
• Record applications, event hours, and other data accurately in the system.
• Translate written materials occasionally to support bilingual communication needs.
• Attend and assist at community events, ensuring effective representation and support.
• Follow up on referrals and inquiries to ensure timely responses and resolutions.
• Schedule recurrent classes and events in the platform, maintaining organized records.
• Provide excellent customer service and adapt communication styles to diverse age groups and cultural backgrounds.
• Collaborate with team members and supervisors to achieve outreach and administrative goals.

Job Requirements

• Bilingual proficiency in Spanish (required) and Mandarin (preferred) for effective communication.
• High school diploma or GED equivalent; Associate degree preferred.
• Minimum of 1 year of experience in customer service or administrative roles; 2 years preferred.
• Basic data entry skills with attention to detail and accuracy.
• Ability to travel within the Greater New York Metro area for occasional community events.
• Cultural awareness and ability to communicate effectively with diverse age groups.
• Comfortable working remotely with provided equipment and maintaining productivity.
• Strong organizational skills to manage scheduling and administrative tasks efficiently.