Help Desk Technician

Overview

• Provide technical support and troubleshooting for network connectivity, server configurations, and desktop applications in an on-site environment.
• Work within Active Directory environments, managing accounts, resetting passwords, and joining computers to domains.
• Support server applications including Microsoft Exchange and SQL Server, ensuring optimal performance and reliability.
• Utilize ticketing and remote monitoring software to track and resolve issues efficiently.
• Travel to client locations, providing on-site support and maintaining high levels of customer satisfaction.
• Collaborate with teams to prioritize and manage multiple projects and activities effectively.
• Ensure compliance with organizational standards and procedures while delivering technical solutions.
• Maintain and troubleshoot networking technologies such as routers, firewalls, switches, and wireless access points.
• Support unified communications technologies, including VoIP systems, both on-premise and hosted.

Key Responsibilities & Duties

• Diagnose and repair network connectivity issues, ensuring seamless operations for clients.
• Monitor server alerts and perform troubleshooting to address performance concerns.
• Deploy and migrate server configurations, maintaining system integrity and functionality.
• Provide technical support for desktop operating systems and standard applications.
• Utilize anti-virus and anti-malware software to ensure system security and protection.
• Travel to client locations to deliver on-site technical assistance and support.
• Document and track issues using ticketing systems, ensuring timely resolution.
• Collaborate with team members to manage and coordinate technical projects effectively.
• Maintain familiarity with RMM software to monitor and manage client systems remotely.

Job Requirements

• Bachelor of Science (BS) degree in a relevant field is required.
• Minimum of 2 years of experience in IT technical support; 4 years preferred.
• Proficiency in Windows desktop operating systems and Active Directory environments.
• Experience with server applications, including Microsoft Exchange and SQL Server.
• Familiarity with ticketing and RMM software, such as Autotask and ConnectWise.
• Ability to lift and carry up to 50 pounds and possess a valid driver's license.
• Strong troubleshooting skills and technical knowledge in networking technologies.
• Willingness to travel to various client locations for on-site support.
• Prior experience with Office 365 and managed services providers is preferred.