Help Desk Technician

Overview

• Provide technical support and troubleshooting for clients in a dynamic, on-site environment.
• Collaborate with team members to enhance IT support processes and client satisfaction.
• Install, migrate, and manage Windows Server environments and related technologies.
• Support a variety of IT systems, including servers, networks, and desktop configurations.
• Document resolutions to support requests and escalate issues as needed.
• Communicate effectively with clients to address concerns and provide professional advice.
• Explore and learn new products and services to enhance expertise and team capabilities.
• Work in a high-pressure environment, prioritizing tasks effectively.

Key Responsibilities & Duties

• Respond promptly to customer support tickets, delivering high-quality technical assistance.
• Install, configure, and maintain Windows Server environments and related systems.
• Provide on-site and remote support for desktop, network, and server issues.
• Manage router, firewall, and switch configurations, ensuring optimal performance.
• Collaborate on the development and maintenance of IT support processes.
• Identify infrastructure needs and provide feedback for system improvements.
• Communicate effectively with clients via phone and email, addressing concerns professionally.
• Troubleshoot and resolve networking issues, including Layer 2 & 3 configurations.
• Perform printer and scanner setup and configuration tasks.

Job Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Minimum 3 years of experience in IT or technology-related roles.
• Proficiency in Microsoft Windows Server, Active Directory, and Exchange.
• Experience with virtualization technologies like VMware and Hyper-V.
• Knowledge of networking protocols and configurations, including DNS and DHCP.
• Certifications such as CompTIA A+, Network+, Security+, or MCP preferred.
• Ability to troubleshoot Mac OS X integration into Windows networks.
• Reliable transportation, valid driver’s license, and insurance meeting state requirements.
• Bilingual proficiency in English and Spanish is a plus.