Residential Sales & Service Associate

Residential Sales & Service Associate Overview

• The Residential Sales & Service Associate serves as the primary ambassador for prospective and current residents, fostering community engagement and satisfaction.
• This role involves managing leasing activities, ensuring excellent customer service, and maintaining community standards.
• You will actively engage with potential residents, showcasing available properties and promoting their unique features.
• The position requires a proactive approach to outreach, follow-ups, and documentation to achieve leasing goals.
• You will collaborate with the team to prepare and maintain the sales office and community spaces.
• This is a contract position requiring on-site presence from Wednesday to Sunday, 9 AM to 6 PM.
• A high level of professionalism and attention to detail is essential for success in this role.
• The role offers an opportunity to contribute to building a vibrant and welcoming residential community.

Residential Sales & Service Associate Key Responsibilities & Duties

• Open the sales office on time, ensuring readiness to welcome potential residents.
• Prepare the office with necessary materials and maintain a professional environment.
• Conduct outreach calls and follow-ups to engage potential residents and achieve leasing targets.
• Maintain accurate records of client interactions, tours, and leasing activities in CRM systems.
• Participate in community events and career fairs to promote the community offerings.
• Conduct property tours, highlighting features and benefits to potential residents.
• Ensure apartments are rent-ready by conducting inspections and addressing any issues promptly.
• Assist new residents with the move-in process, ensuring a smooth transition and satisfaction.
• Complete and upload lease documentation accurately and in a timely manner.

Residential Sales & Service Associate Job Requirements

• High School Diploma or GED is required for this position.
• Minimum of 2 years of experience in sales, customer service, or leasing roles.
• Proficiency in using CRM systems and property management software such as Yardi.
• Strong organizational skills and attention to detail to manage daily tasks effectively.
• Excellent communication and interpersonal skills to engage with residents and team members.
• Ability to work on-site during specified hours, including weekends.
• Enthusiasm for creating a welcoming and vibrant community environment.
• Willingness to participate in outreach activities and community events.