Patient Service Representative

Patient Service Representative Overview

• The Patient Service Representative plays a vital role in ensuring smooth clinic operations and exceptional patient experiences.
• Welcome patients, verify insurance coverage, and facilitate enrollment documentation with accuracy and professionalism.
• Assist providers and patients with scheduling follow-up appointments and consultations to ensure continuity of care.
• Maintain a clean, organized, and welcoming reception area to enhance patient satisfaction.
• Deliver outstanding customer service to internal and external customers, resolving issues effectively.
• Support clinic operations by participating in daily huddles and completing demographic checks.
• Document patient information accurately, including insurance eligibility and medical record numbers.
• Contribute to the preparation of medical insurance billing forms and assist with uninsured program applications.
• Ensure compliance with clinic policies and procedures while maintaining a positive patient experience.

Patient Service Representative Key Responsibilities & Duties

• Perform professional and efficient scheduling of patient appointments, ensuring accuracy and timeliness.
• Greet and register patients upon arrival, facilitating a seamless check-in process.
• Verify insurance coverage and pre-authorization for scheduled patients.
• Answer telephone calls, direct callers appropriately, and take messages as needed.
• Assist patients with registration processes, including kiosk usage and enrollment data completion.
• Conduct reminder calls and outreach to patients for rescheduling appointments.
• Prepare medical insurance billing forms and assist with sliding fee scale applications.
• Maintain the reception area in a clean and organized manner, ensuring a welcoming environment.
• Participate in daily huddles and contribute to clinic productivity reports.

Patient Service Representative Job Requirements

• High School Diploma or GED required; additional certifications in medical reception preferred.
• Minimum of 2 years of experience in medical reception or a related field.
• Proficiency in E-Clinical Works or similar medical software is advantageous.
• Familiarity with standard medical field practices and procedures.
• Ability to work evening and weekend shifts as required.
• Excellent organizational and multitasking skills to manage clinic front office operations.
• Strong communication skills, with Spanish-speaking ability preferred.
• Commitment to delivering exceptional customer service and resolving patient issues effectively.
• Ability to commute to multiple clinic locations as needed.