Manager Business Process Excellence

Manager Business Process Excellence Overview

• The Manager Business Process Excellence supports the development and enhancement of operational models and frameworks for integrated management systems.
• Collaborates with process owners to define architecture, standardize designs, and establish performance governance using industry best practices.
• Leverages BPM frameworks to map processes, assess maturity, and identify improvement opportunities.
• Facilitates workshops to analyze, design, and document business processes effectively.
• Designs governance mechanisms to monitor and control process performance standards.
• Ensures compliance with GxP, FDA regulations, and pharmaceutical industry standards.
• Supports the use of enabling systems like SAP Signavio to enhance operational efficiency.
• Provides hands-on leadership in process improvement initiatives and change management.

Manager Business Process Excellence Key Responsibilities & Duties

• Collaborate with technical operations and EHSS to identify and map current processes to frameworks.
• Define and govern standards for process hierarchy, taxonomy, and BPMN-aligned mapping.
• Facilitate workshops to analyze, design, and document business processes effectively.
• Design governance mechanisms for performance measures and process performance reviews.
• Identify and deliver targeted process improvement opportunities.
• Ensure compliance with pharmaceutical industry standards and regulatory requirements.
• Support effective use of enabling systems and tools for process management.
• Provide leadership in process change through communication and training initiatives.

Manager Business Process Excellence Job Requirements

• Bachelor’s degree in Business, Engineering, or a related discipline is required.
• 8-10 years of experience in pharmaceutical operations, supply chain management, or business process management.
• Proficiency in Microsoft Office Suite, SAP Signavio, and document management systems.
• Expertise in process mapping and modeling using BPMN frameworks.
• Experience facilitating cross-functional workshops and improvement initiatives.
• Knowledge of APQC Process Classification Frameworks is a plus.
• Strong analytical, collaborative, and communication skills are essential.
• Ability to travel up to 15% and maintain a hybrid work schedule.