Operations Manager

Operations Manager Overview

• Lead as an Operations Manager, driving excellence across multiple healthcare practice locations.
• Collaborate with leadership teams to implement strategic initiatives and enhance operational performance.
• Analyze operational metrics to identify improvement opportunities and optimize workflows.
• Oversee scheduling and patient access strategies to ensure seamless service delivery.
• Develop and enforce policies and procedures to maintain consistency across practice sites.
• Lead process improvement projects to elevate efficiency and productivity.
• Support staffing strategies and foster employee engagement for sustained growth.
• Act as a liaison between physicians and administrative teams to align goals.

Operations Manager Key Responsibilities & Duties

• Provide operational oversight for multiple healthcare practice locations, ensuring alignment with organizational objectives.
• Directly manage Practice Managers, supporting their development and achieving performance targets.
• Monitor and enhance key performance indicators (KPIs) to ensure operational success.
• Oversee scheduling operations and patient access initiatives for optimal service delivery.
• Collaborate with physicians and senior leadership on strategic growth initiatives.
• Ensure consistent implementation of policies and best practices across sites.
• Analyze operational and financial metrics to identify areas for improvement.
• Lead process improvement initiatives and special projects to enhance efficiency.

Operations Manager Job Requirements

• Bachelor of Arts (BA) degree required; healthcare or business focus preferred.
• Minimum of 5 years of experience in multi-site healthcare operations; 10 years preferred.
• Orthopedic practice experience strongly preferred, with proven leadership in similar settings.
• Proficiency in KPI reporting, analytics, and operational performance metrics.
• Strategic thinker with hands-on leadership style and process improvement expertise.
• Exceptional physician relationship management and communication skills.
• Ability to travel occasionally to other practice locations as required.