Application Support

Application Support Overview

• The Application Support role offers an exciting opportunity to work on cutting-edge systems in the financial industry.
• Collaborate with technical and business teams to resolve complex software issues and ensure system reliability.
• Participate in strategic projects to improve processes and contribute to organizational success.
• Gain hands-on experience with cloud-deployed quantitative portfolio management systems.
• Develop technical expertise in SQL, Python, and debugging tools to diagnose system issues.
• Engage in on-call production support rotations, ensuring prompt resolution of critical issues.
• Work in a dynamic environment that values innovation, collaboration, and professional growth.
• Contribute to the documentation of systems and processes to enhance organizational knowledge.

Application Support Key Responsibilities & Duties

• Provide technical support for complex software systems, ensuring user satisfaction and system reliability.
• Diagnose and resolve system issues using SQL, debugging tools, and log analysis.
• Collaborate with Quality Assurance and Development teams to address bugs and improve system functionality.
• Manage communication with stakeholders and document root causes of problems for continuous improvement.
• Participate in on-call rotations to provide timely support during off-hours.
• Contribute to strategic projects aimed at enhancing process efficiency and system reliability.
• Develop and maintain knowledge of application products to support business needs effectively.
• Document processes and procedures to ensure clarity and accessibility for team members.

Application Support Job Requirements

• Bachelor’s degree in Engineering, Computer Science, or equivalent experience required.
• Minimum of 5 years of experience in a help desk or application support role.
• Proficiency in SQL, Python, and debugging tools for diagnosing technical issues.
• Strong communication skills, both written and verbal, to interact with stakeholders effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to participate in on-call rotations and work overtime when necessary.
• Passion for learning technology and improving system reliability through automation.
• Certifications such as Microsoft, A+, or Network+ are preferred.