Call Center Representative/Virtual Back Office Coordinator

Call Center Representative/Virtual Back Office Coordinator Overview

• As a Call Center Representative/Virtual Back Office Coordinator, you will handle high-volume inbound calls and provide administrative support remotely.
• Engage with patients, addressing their concerns, and ensuring seamless communication within the healthcare team.
• Perform registration, insurance verification, and update patient records accurately and efficiently.
• Collaborate with a dynamic team of professionals, contributing to a positive and supportive work environment.
• Work remotely, allowing flexibility to balance work and personal life effectively.
• Participate in a culture of continuous learning with opportunities for skill development and career advancement.
• Handle inbound calls efficiently, transferring patients or creating tickets when required.
• Support outreach efforts, including appointment reminders and patient engagement activities.

Call Center Representative/Virtual Back Office Coordinator Key Responsibilities & Duties

• Answer and manage 40-65 inbound calls daily in a high-volume environment.
• Listen to patients’ concerns, providing accurate information and addressing their needs empathetically.
• Perform patient registration and insurance verification tasks efficiently.
• Track member consents and maintain accurate records of enrolled members.
• Conduct outreach to members using various reports and assigned lists.
• Obtain and process medical records, care plans, and visit summaries.
• Collaborate with team members to ensure seamless communication and patient satisfaction.
• Utilize electronic medical records and Microsoft Office tools effectively.
• Provide excellent customer service and maintain professionalism in all interactions.

Call Center Representative/Virtual Back Office Coordinator Job Requirements

• High School Diploma or GED is required for this position.
• Minimum of 2 years of related education, experience, or certification.
• Preferred experience with electronic medical records and data entry tasks.
• Bilingual Spanish-speaking candidates are highly preferred.
• Proficiency in Microsoft Office tools, including Word, Excel, and PowerPoint.
• Strong ability to demonstrate empathy and build relationships with patients.
• Excellent oral and written communication skills for effective information continuity.
• Ability to work collaboratively in a remote team environment.
• Commitment to providing exceptional customer service and patient care.