Pharmacy Technician

Pharmacy Technician Overview

• The Pharmacy Technician will provide essential support in processing pharmacy prior authorization requests remotely.
• This contract role offers a structured training program and consistent work schedule.
• Collaborate with healthcare providers to ensure compliance and timely processing of requests.
• Utilize specialized tools to screen, track, and process authorization requests efficiently.
• Contribute to a dynamic team environment focused on healthcare service excellence.
• Gain valuable experience in a phone-heavy role with call center interaction.
• Work remotely from approved states, ensuring flexibility and convenience.
• Participate in comprehensive group training sessions to build expertise and confidence.

Pharmacy Technician Key Responsibilities & Duties

• Serve as the initial contact for healthcare providers, addressing inquiries regarding prior authorization status.
• Utilize tools to determine eligibility, screen documents, and process authorization requests.
• Prepare and distribute authorization requests for review by pharmacists or physicians.
• Collect medical information via phone, fax, and portal, applying appropriate criteria.
• Document communications and decisions accurately while adhering to compliance standards.
• Trigger escalations promptly for cases requiring pharmacist review.
• Communicate authorization outcomes orally and in writing, ensuring accuracy and timeliness.
• Participate in training sessions and adhere to established schedules and guidelines.

Pharmacy Technician Job Requirements

• Active, unrestricted Pharmacy Technician certification (CPhT) from PTCB or NHA.
• Minimum of 1 year of experience in a pharmacy-related field, with prior authorization exposure.
• Proficiency in verbal and written communication, customer service, and phone etiquette.
• Comfortable with phone-heavy roles; call center experience is highly preferred.
• High School Diploma or GED required.
• Ability to work remotely within approved states, adhering to residency requirements.
• Commitment to training schedules and limited PTO during peak seasons.
• Strong organizational skills and attention to detail for compliance and documentation.