Case Management Supervisor

Case Management Supervisor Overview

• The Case Management Supervisor oversees healthcare case management staff to ensure quality care and positive health outcomes for patients.
• Collaborates with multidisciplinary teams to monitor and evaluate patient progress, ensuring optimal care plans are implemented.
• Provides direct case management services to individuals, families, and children, addressing specific needs effectively.
• Ensures compliance with local, state, and federal regulations, maintaining accurate patient records and documentation.
• Leads quality assurance and improvement initiatives to enhance service delivery and patient satisfaction.
• Represents the organization in external venues, promoting services and fostering partnerships.
• Provides training and coaching to case management staff, ensuring adherence to performance standards.
• Addresses patient concerns and grievances, ensuring smooth operations and resolution of issues.
• Participates in outreach and recruitment activities to promote agency services effectively.

Case Management Supervisor Key Responsibilities & Duties

• Supervise healthcare case management staff, ensuring quality service delivery and adherence to protocols.
• Conduct staff training, performance reviews, and maintain supervision logs for continuous improvement.
• Collaborate with multidisciplinary teams to develop and oversee patient-focused care plans.
• Provide direct case management services, addressing specific needs of diverse patient populations.
• Monitor team performance, ensuring service goals and quotas are met effectively.
• Ensure compliance with organizational policies and regulatory requirements at all levels.
• Participate in quality assurance and improvement activities to enhance patient outcomes.
• Represent the organization at external venues, fostering partnerships and promoting services.
• Respond to inquiries from external entities, facilitating referrals and providing necessary information.

Case Management Supervisor Job Requirements

• Bachelor’s degree in health, nursing, public health, or related field required.
• Minimum of four years of relevant experience, with supervisory experience preferred.
• Experience working with diverse populations, including individuals with mental health and substance use disorders.
• UAS-NY certification required within one month of hire.
• Proficiency in applications such as Outlook, Word, Excel, and healthcare databases.
• Strong communication skills and ability to work collaboratively and independently.
• Commitment to the organization’s mission and values, with excellent customer service skills.
• Flexibility to work evenings and weekends as required.
• Ability to manage multiple projects in a dynamic and fast-paced environment.