Program Manager – Care Coordination

Program Manager – Care Coordination Overview

• The Program Manager – Care Coordination oversees grant-funded programs within the Department of Support Services, ensuring compliance, quality, and operational excellence.
• Lead initiatives such as Care Coordination, Be Into Health, and PrEP/PEP Navigation to deliver impactful services to target populations.
• Collaborate with internal and external stakeholders to ensure seamless program execution and adherence to regulatory requirements.
• Drive quality assurance and improvement activities, enhancing service delivery and patient satisfaction.
• Recruit, train, and supervise program staff, fostering a culture of accountability and professional growth.
• Adapt strategies to meet evolving community needs and funder requirements, ensuring program sustainability.
• Represent the organization at various venues, promoting services and building partnerships.
• Contribute to organizational activities, including multidisciplinary meetings and events, to support the mission.

Program Manager – Care Coordination Key Responsibilities & Duties

• Ensure compliance with service levels, quality standards, budgets, and reporting requirements for assigned programs.
• Assist in grants management, including revenue projections and expense budgeting for projects.
• Monitor staff performance and maintain accurate records to meet documentation requirements.
• Supervise and review program staff, ensuring adherence to policies and achieving service goals.
• Perform quality assurance activities and collaborate with stakeholders on improvement initiatives.
• Respond to inquiries from external entities, resolving issues and ensuring smooth program operations.
• Provide coverage for program staff as needed and assign case coverage effectively.
• Actively participate in organizational activities and represent the agency at promotional events.

Program Manager – Care Coordination Job Requirements

• Bachelor’s degree in a relevant field with 5 years of full-time experience required.
• Minimum 2 years of supervisory experience managing paid staff.
• Proficiency with systems such as eCW, eSHARE, eICARE, Healthix, and PSYKE preferred.
• Strong organizational, verbal, and written communication skills with a focus on cultural competence.
• Experience working with individuals facing challenges such as mental illness, substance use disorders, or chronic illness.
• Proficiency in MS Office applications including Outlook, Word, Excel, and PowerPoint.
• Ability to adapt to changing community needs and funder requirements effectively.
• Willingness to travel to partner sites and work occasional evenings or weekends as needed.