Manager, Retail Alternative Investment Operations

Manager, Retail Alternative Investment Operations Overview

• The Manager, Retail Alternative Investment Operations oversees operations for retail alternative funds, ensuring compliance and efficiency.
• Lead a dynamic team, fostering accountability and professional growth through mentorship and coaching.
• Collaborate with leadership to refine processes and develop innovative procedures for operational excellence.
• Engage with fund advisors, financial representatives, and vendors to maintain strong relationships and resolve issues.
• Ensure compliance with SEC, NICSA, FINRA, and IRS regulations, maintaining high standards of accuracy.
• Interpret legal documents and fund prospectuses to guide transaction processing and decision-making.
• Develop and implement detailed procedures to enhance team efficiency and workflow management.
• Handle escalated situations with professionalism, providing solutions and maintaining client satisfaction.
• Contribute to a hybrid work environment, balancing flexibility with collaboration.

Manager, Retail Alternative Investment Operations Key Responsibilities & Duties

• Manage department associates, including hiring, training, performance evaluations, and corrective actions.
• Conduct regular meetings to address procedures, issues, and team development.
• Mentor associates through coaching, real-time experiences, and practice modeling.
• Collaborate with leadership to develop and implement new operational procedures.
• Ensure timely transaction processing and workflow management.
• Interpret fund prospectuses and legal documents for accurate processing.
• Handle escalated client situations, providing solutions and maintaining satisfaction.
• Ensure compliance with industry regulations and standards.
• Develop systems and procedures to enhance department efficiency and performance.

Manager, Retail Alternative Investment Operations Job Requirements

• Bachelor’s degree in business administration or related field preferred.
• Minimum of 5 years of experience in client service or related field.
• At least 1 year of management and leadership experience.
• Experience in the financial services industry is essential.
• Series 6 or 7 license preferred.
• Proficiency in Microsoft Office Suite and Adobe Acrobat.
• Knowledge of retail alternative funds, including interval funds and tender funds.
• Strong analytical, organizational, and multitasking skills.
• Ability to adapt priorities and deadlines to changing conditions.