Intake Specialist

Intake Specialist Overview

• The Intake Specialist will support justice-impacted individuals navigating court cases through restorative approaches and community engagement.
• Serve as the primary point of contact for visitors, attorneys, and clients, ensuring efficient triage and assistance.
• Assist with outreach, intake screening, rescheduling, and reminders to encourage program attendance and compliance.
• Prepare care packages, manage inventory, and support group sessions with resource distribution tracking.
• Collaborate with community partners to complete referrals and maintain accurate attendance reporting.
• Maintain organized documentation, including intake assessments, legal documents, and compliance reports.
• Provide accurate written and verbal participant reports to court stakeholders and prepare certificates of program completion.
• Engage individuals with mental health and substance use needs in a culturally responsive manner.
• Participate in evening and weekend events and programming as required.

Intake Specialist Key Responsibilities & Duties

• Act as a triage for in-person and phone visitors, determining assistance needs effectively.
• Facilitate outreach, intake screening, and voluntary service referrals to promote compliance.
• Explain program requirements and expectations to clients, ensuring clarity and engagement.
• Assist in liaising with community partners for referrals and attendance reporting.
• Conduct outreach to attorneys and clients to ensure effective engagement and compliance.
• Maintain accurate documentation and tracking attendance using internal case management tools.
• Prepare certificates of program completion and provide reports to court stakeholders.
• Support data entry and ensure accuracy in electronic client databases.
• Perform additional duties to support departmental activities as needed.

Intake Specialist Job Requirements

• Associate’s Degree required; Bachelor’s Degree preferred.
• Minimum of one year of experience in criminal court settings or human service fields preferred.
• Strong organizational, interpersonal, and communication skills essential.
• Ability to engage individuals with diverse backgrounds in a culturally responsive manner.
• Professional demeanor and effective communication with stakeholders required.
• Experience with front-facing non-profit work, such as shelters or legal aid, preferred.
• Bilingual capabilities (English-Spanish or other languages) preferred.
• Proficiency in case management tools and Slack communication platform beneficial.
• Empathy, understanding, and sensitivity to justice-impacted individuals required.