Collections Specialist

Collections Specialist Overview

• The Collections Specialist will manage invoicing and collections processes, ensuring accuracy and efficiency in financial operations.
• Collaborate with the Assistant Credit and Collections Manager to optimize collections strategies and resolve past-due accounts.
• Perform audits of sales invoices to identify and correct discrepancies, ensuring compliance with established procedures.
• Extract and refine data from multiple sources, compiling reports using Excel and other systems.
• Assist with monthly variance analysis and collections forecasting to support financial planning.
• Maintain communication with assigned accounts to expedite collections and resolve issues promptly.
• Support system implementation projects and ad-hoc assignments as needed.
• Participate in training courses to enhance skills and knowledge relevant to the role.
• Contribute to maintaining a fast-paced, high-volume, and deadline-driven environment.

Collections Specialist Key Responsibilities & Duties

• Manage customer accounts using third-party procurement platforms, ensuring accurate invoicing and collections.
• Assist in developing and refining processes and procedures for invoicing and collections.
• Perform routine audits to identify and correct quality control issues such as pricing errors and data entry mistakes.
• Collaborate with the cash receipts team to reconcile variances and clean up unallocated cash.
• Extract, collate, and refine data for reporting purposes using Excel and other systems.
• Conduct monthly variance analysis and assist in collections forecasting.
• Communicate effectively with accounts to resolve past-due issues and maintain positive relationships.
• Support audit requests and participate in system implementation projects.
• Complete training courses to stay updated on industry practices and systems.

Collections Specialist Job Requirements

• Associate of Arts (AA) degree or equivalent experience required.
• Minimum of 3 years of experience in collections or related financial roles.
• Proficiency in Microsoft Excel and other Office applications.
• Strong problem-solving skills with attention to detail and quality control.
• Ability to work in a fast-paced, high-volume, and deadline-driven environment.
• Excellent written and verbal communication skills for effective account management.
• Aptitude for learning new systems and operational processes quickly.
• Ability to work independently and collaboratively within a team.
• Availability to work onsite during standard business hours.