Call Center Representative

Call Center Representative Overview

• The Call Center Representative will handle high-volume inbound calls, ensuring excellent customer service and efficient issue resolution.
• This role offers a fully remote work arrangement, providing flexibility and work-life balance.
• Support patients by addressing inquiries, transferring calls, and managing ticket creation for unresolved issues.
• Collaborate with a dynamic team of 24 members handling 500-600 calls daily.
• Opportunity to work in a fast-paced environment with potential for contract-to-hire transition.
• Engage in outreach activities such as appointment reminders and follow-ups using provided tools.
• Contribute to a culture of continuous learning and professional development.
• Leverage bilingual Spanish skills to enhance patient communication and satisfaction.

Call Center Representative Key Responsibilities & Duties

• Answer and manage 40-65 inbound calls daily in a high-volume environment.
• Listen actively to patient concerns, providing accurate information and resolving issues.
• Perform patient registration and insurance verification tasks accurately.
• Track member consents and maintain updated records for enrolled members.
• Conduct outreach to members using ad hoc lists and reports.
• Obtain medical records and process care plans and visit summaries.
• Collaborate with team members to ensure seamless patient service delivery.
• Utilize electronic medical records and Microsoft Office tools effectively.

Call Center Representative Job Requirements

• High School Diploma or GED required; additional certifications are a plus.
• Minimum of 2 years of relevant experience; 3 years preferred.
• Proficiency in electronic medical records and Microsoft Office applications.
• Bilingual Spanish-speaking skills highly preferred for enhanced communication.
• Excellent data entry and organizational abilities to manage patient records.
• Strong customer service skills with the ability to demonstrate empathy and build relationships.
• Effective oral and written communication skills for clear information exchange.
• Ability to work collaboratively in a team-oriented environment.