06Jun

There are many hot jobs in the tech world right now, but some of the most crucial and needed roles are those in desktop support. The Information Technology team at Green Key often recruits for these jobs, which help to support and maintain computer hardware and software systems.  

Destiny Henry, Tech Recruiter at Green Key, elaborates on the importance of desktop support, as well as her three keys to succeeding in these positions. You can also view our recent TikTok featuring Destiny’s thoughts on this topic! 

Communication 

Like many jobs, to succeed in the helpdesk sector, communication is key. Although this role relies on your technical knowledge, your interpersonal skills are what will really make you stand out. Destiny adds, “You’re going to be speaking to a variety of people on a day-to-day basis, from entry-level employees all the way to C-Level. So, it’s very important that you have stellar communication skills and patience so that you leave whoever you’re supporting on a positive note.” 

Education 

The tech industry doesn’t always require a degree to succeed. But that doesn’t mean that you shouldn’t be educated about the technology you’ll be expected to use. “It’s important to stay up to date on various technologies that are hot in the field or on trend,” Destiny says. “This is how you make yourself an asset to both your team and company.” 

Additionally, a variety of different certifications will help you stand out in desktop support. Obtaining these certifications will show you went the extra mile to strengthen your knowledge and prove that you are passionate about what you do. “A certification that I definitely recommend is CompTIA A+,” Destiny adds. 

Microsoft Technology knowledge 

Microsoft Technology is one of the most popular software used in the office world. Destiny recommends becoming extremely familiar with Microsoft and having that experience under your toolbelt when entering the field. In fact, Microsoft offers a multitude of certifications through a series of exams, which can advance your career in tech and set you apart from competitors.  

Contact the Tech Recruiters at Green Key! 

If you are interested in a career in desktop support, IT, or tech, contact one of our Tech Recruiters today! Your next tech role could be waiting.  

Majority of Employers Still Honoring Job Offers and Internships

There’s some good news for college students anxious about their summer internships. Almost two-thirds of employers intend to go ahead with them. The same is true for the jobs they offered to graduating seniors.

A survey by the National Association of Colleges and Employers found 64% of employers are not revoking their offers of full-time or internship employment. They may shift the start date and 29% expect to move interns to a virtual program, but only 15% are reducing the number.

The survey did find about a quarter of employers were considering what to do about the offers they made, given that no one is certain what will happen in the next several weeks.

Even if they decide to make cuts, there’s no reason to despair, says Green Key’s Clare Wright. There are companies still hiring. In fact, the dearth of campus recruiting has created opportunities.

“Smaller firms will have a chance to snap up those high caliber candidates who are eager to get working right out of school.”

Katelin Carbon, who as Green Key Resources’ Recruitment Director focuses on healthcare, says jobs are available for new grads in physical and occupational therapy and as speech language pathologists.

“Given all that is happening,” she add, “There is a huge need” for RNs especially in ICUs and emergency rooms, and for respiratory therapists, where there is a severe shortage.

“We encourage new grads to upload their resumes to job boards – Careerbuilder, Monster, ZipRecruiter, LinkedIn.”

Add Handshake to that list, adds Wright, who says, it is “an excellent resource for both college students and employers looking to hire.”

Especially for employers who do have internships and jobs to offer, Wright recommends being more proactive and creative in recruiting.

“Employers should reach out to colleges who are currently holding virtual career fairs and offering online career counselling to seniors,” she says. “Companies should invest heavily in their social media presence as well as hiring through their own staff networks – everyone will know someone affected by this pandemic so word of mouth networking will be strong.”

Wright, an Executive Director with a focus on office support, adds that Green Key Resources may be able to help.

“We are always ready and willing to talk to recent grads. While most clients like to see some relevant internship or corporate experience, often companies will look to grads with any kind of work experience such as summer jobs, or customer service.”

Wright, who graduated college in 2009 during the worst recession since the Depression, has some words of encouragement for college students: “Try to breathe. The job market will bounce back.

“This will not be the graduation that you expected, but it will be okay. You might not end up in your dream job right away, but make connections, create a LinkedIn page, network, temp, finish up school strong, use your college career department, attend a virtual career fair that many colleges are hosting, focus on sectors that are hiring right now — healthcare, tech, pharma, e-commerce are all still hiring.”

Photo by Firmbee.com on Unsplash

[bdp_post_carousel]