Inside Sales Representative

Overview

• The Inside Sales Representative supports sales activities, focusing on customer onboarding, account management, and service agreement processes.
• This role requires proactive engagement with customers to meet sales targets and ensure exceptional service delivery.
• Collaborate with the commercial outside sales team to enhance customer satisfaction and retention.
• Provide detailed information about services, pricing, and promotions to potential and existing customers.
• Resolve billing discrepancies, collections issues, and service requests promptly and effectively.
• Stay informed about industry trends and competitor activities to identify growth opportunities.
• Work in a dynamic, fast-paced environment, adapting to frequent changes and company expansion.

Key Responsibilities & Duties

• Support new customer onboarding activities, including account setup and payment processing.
• Manage account changes, such as service adjustments and container size modifications.
• Negotiate price increases and facilitate service agreement renewals.
• Resolve service issues and handle service requests efficiently.
• Build and maintain strong customer relationships through regular communication.
• Provide accurate information about company offerings to customers.
• Stay updated on market conditions and competitor activities.
• Work collaboratively in a dynamic environment to meet organizational goals.

Job Requirements

• High school diploma required; Bachelor's degree preferred.
• Proven inside sales experience, preferably in a B2B environment.
• Strong communication, negotiation, and closing skills.
• Proficiency in CRM systems and Microsoft Office tools.
• Self-motivated and detail-oriented with the ability to meet sales targets independently.
• Knowledge of waste management or related industry is a plus.
• Fluency in English required; bilingual Spanish or Mandarin is advantageous.
• Ability to work flexible schedules to meet business needs.