Sales Operations Director

Overview

• Lead the Sales Operations function, driving strategy, structure, and execution to enhance sales productivity and efficiency.
• Collaborate with executive leadership to align sales operations initiatives with organizational objectives and revenue growth targets.
• Develop and implement sales forecasting, pipeline governance, and performance reporting frameworks to support decision-making.
• Oversee CRM strategy, optimization, adoption, and ensure data integrity across sales technology platforms.
• Drive cross-functional alignment across Sales, Finance, Marketing, and Operations to support revenue objectives.
• Mentor and develop a high-performing Sales Operations team, fostering accountability and excellence.
• Identify organizational inefficiencies and implement scalable solutions to improve sales productivity.
• Serve as a strategic advisor to sales leadership on process, performance, and operational improvements.

Key Responsibilities & Duties

• Design and continuously optimize sales operations strategies, processes, and workflows to enhance efficiency.
• Lead annual sales planning processes, including territory design, capacity modeling, and quota frameworks.
• Establish and monitor KPIs, dashboards, and analytics to drive data-informed decision-making.
• Provide strategic insights and recommendations to executive leadership regarding sales performance, risks, and opportunities.
• Oversee sales technology ecosystem, including CRM strategy, optimization, adoption, and data integrity.
• Drive cross-functional alignment across departments to support revenue objectives.
• Build, mentor, and develop the Sales Operations team, fostering accountability and high performance.
• Identify organizational inefficiencies and implement scalable solutions to improve sales productivity.

Job Requirements

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field; MBA preferred.
• 8–10+ years of experience in Sales Operations, Business Operations, or Revenue Operations.
• 3–5+ years of leadership experience managing high-performing teams.
• Expertise in CRM systems (Salesforce preferred) and sales technology platforms.
• Demonstrated experience supporting senior sales leadership and executive stakeholders.
• Strong strategic, analytical, and financial acumen.
• Six Sigma and/or ISO 9001 certification preferred.
• Excellent executive communication, presentation, and stakeholder management skills.