Inside Sales Representative

Overview

• Support the commercial outside sales team by managing customer onboarding and account setup processes.
• Handle customer account changes, including service adjustments and billing discrepancies.
• Negotiate pricing and facilitate service agreement renewals to ensure customer retention.
• Resolve service requests and issues promptly to meet customer commitments.
• Provide detailed information on services, pricing, and promotions to customers.
• Build and maintain strong relationships with customers through regular communication.
• Stay informed on industry trends and competitor activities to identify growth opportunities.
• Work efficiently in a dynamic environment with frequent changes.

Key Responsibilities & Duties

• Onboard new commercial customers by setting up accounts and processing payments.
• Manage customer account adjustments, including service and container size changes.
• Negotiate price increases and support customer retention efforts.
• Facilitate service agreement renewals and resolve billing discrepancies.
• Handle service requests and manage lost account transitions effectively.
• Provide accurate information about services and promotions to customers.
• Build strong customer relationships through exceptional service and communication.
• Adapt to frequent changes in the work environment during company expansion.

Job Requirements

• High school diploma required; bachelor’s degree preferred.
• Proven experience in inside sales, preferably in a B2B environment.
• Strong communication, negotiation, and closing skills.
• Proficiency in CRM systems and MS Office products.
• Self-motivated, organized, and detail-oriented with a collaborative mindset.
• Knowledge of waste management or related industry is advantageous.
• Ability to work flexible schedules and adapt to dynamic environments.
• Fluency in English required; bilingual Spanish or Mandarin is a plus.