Sales Operations Director

Overview

• Lead the sales operations strategy to enhance productivity and efficiency across the organization.
• Collaborate with senior leadership to align sales operations initiatives with company goals and revenue targets.
• Develop and implement forecasting, pipeline governance, and performance reporting frameworks for informed decision-making.
• Oversee CRM systems, ensuring optimization, adoption, and data integrity across sales platforms.
• Drive cross-functional collaboration among Sales, Finance, Marketing, and Operations to achieve revenue objectives.
• Mentor and develop a high-performing sales operations team, fostering accountability and excellence.
• Identify and implement scalable solutions to address inefficiencies and improve sales productivity.
• Act as a strategic advisor to sales leadership, providing insights on process and operational improvements.

Key Responsibilities & Duties

• Design and refine sales operations strategies, processes, and workflows to optimize efficiency.
• Lead annual sales planning, including territory design, capacity modeling, and quota frameworks.
• Establish and monitor KPIs, dashboards, and analytics to support data-driven decisions.
• Provide strategic recommendations to leadership regarding sales performance, risks, and opportunities.
• Manage the sales technology ecosystem, ensuring CRM optimization and data integrity.
• Facilitate cross-departmental alignment to support organizational revenue goals.
• Recruit, mentor, and develop the sales operations team to achieve high performance.
• Identify inefficiencies and implement scalable solutions to enhance sales productivity.

Job Requirements

• Bachelor’s degree in Business Administration, Finance, Marketing, or related field; MBA preferred.
• 8–10+ years of experience in sales operations or related fields.
• 3–5+ years of leadership experience managing high-performing teams.
• Proficiency in CRM systems (Salesforce preferred) and sales technology platforms.
• Strong strategic, analytical, and financial acumen.
• Six Sigma and/or ISO 9001 certification preferred.
• Excellent executive communication, presentation, and stakeholder management skills.
• Demonstrated experience supporting senior sales leadership and executive stakeholders.