06Jun

Welcome back to #WeAreGreenKey, where we shine a spotlight on the people behind our powerhouse recruiting team. 

This week, we catch up with Elizabeth (Allgeier) Stock, Staffing Manager in Professional Support. Six years into her career, Elizabeth has no regrets about landing in recruiting. She chats with us about her plans to continue growing at Green Key through open communication and strong teamwork. 

How did you first get started in recruiting? 

I graduated from SUNY Albany in 2016 with a degree in Psychology and knew I wanted to help people. A staffing agency reached out to me, and I ended up with an internal role. I worked for them for a year, where I was able to learn the basics of recruiting. I made some professional connections that let me to my role at Green Key in 2017. This September will be five years here and I wouldn’t change a thing. 

What does a typical day as a Staffing Manager look like?  

I’m fully on the candidate side, so every day is different. Speaking with candidates of all levels, assisting them with their resume, discussing open positions, setting up interviews, and facilitating that process. 

What is the biggest lesson you’ve learned while working in recruiting?  

When I’m interviewing or chatting with anyone, I try to be as transparent as possible about the recruiting process. It’s never just about landing the deal. Being open and up-front from the beginning helps everyone involved. Transparency is key. 

What sets Green Key apart from other staffing agencies?  

Having a team that works well together. Other agencies can have a competitive nature among their employees. A team that sticks together through highs and lows, and celebrates everyone’s successes, is a common denominator here at Green Key. Everyone is genuine and hardworking. A positive relationship among the team translates to a positive relationship with clients and candidates. 

What are your goals for your team moving forward?  

The past five years have been great. Being promoted to Staffing Manager was a huge recognition for my hard work. Going forward, I want to continue to find new and creative ways to succeed as an individual and with my team.  

What has kept you in recruiting this long?  

Meeting and working with genuine people, especially candidates, has kept me coming back. Working with people who are thankful is really rewarding. When you make a real connection with someone and see them thrive from your impact on them – that’s why I keep doing it. It’s an amazing feeling. 

Jun 6, 2023

It’s National Customer Service Week

Never before have customer service professionals been more critical to the success of a business.

When COVID-19 shut down stores and offices across the nation, customers and clients turned to the internet and phone to order goods and get help. Customer service representatives became, not just the first point of contact, but often the literal and only voice of an organization.

Even before the pandemic, the job of a customer service representative (CSR) was stressful and could be grueling. Those working the frontlines in stores and businesses handled all manner of in-person customer contacts, from taking returns to helping the customer find what they want.

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Those in customer contact centers may never meet a customer or client, but that lack of face-to-face contact makes the job no less challenging. The person may be calling for basic information or to process an order or ask about one. The ones that test a CSRs diplomacy and tact the most are the ones from angry callers.

They try their best to satisfy every customer, even those with unreasonable demands. But when they can’t, how they’ve treated the caller makes all the difference. A customer is 4 times more likely to buy from a competitor if the problem is service related than about price or product, says the global business consultant, Bain & Co.

In recognition of the job of customer service professional, Congress designated this first full week in October as National Customer Service Week. It’s also a reminder for organizations and government, says the Professional Association for Customer Engagement, that “customer service is a critical component in running a business.”

And for that important role they play for us at Green Key Resources and organization everywhere, we salute customer representative professionals and say thank you for helping all of us in these challenging times.

Photo by Patrick Tomasso on Unsplash

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